Privacy Statement and Cookies

Privacy Policy

This privacy policy explains how we use personal information that we may collect about you when you use this website.

 

Visitors to our websites

When someone visits londonreuse.org we collect
standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Where we may collect personal information from you

We may collect and process the following personal information about you:

  • Information that you provide if you telephone our re-use hotline
  • Information that you provide if you donate resources via this  website
  • Information that you provide if you buy items from this website
  • Information that you provide if you subscribe to a newsletter via this website

We collect the following information about you:

  • Name
  • Address
  • Contact information
  • Details of your transactions with the London Re-use Network
  • Entitlement to discounts

Optional information we may collect includes:

  • Ethnicity
  • Generic income levels

How we will use personal information about
you

Information that you provide to us will be used to process donations of resources, sales of items or to respond to a query as part of the normal business activities of London Re-use Limited. This information may also be used to provide occasional emails giving updates on the activities of the London Re-use Network.

Information may also be used to assess customer satisfaction with our services and improve our communications.

Access to your personal information and correction of inaccuracies

You have the right to request a copy of the personal information we hold about you.  Please send your request to the Head of Corporate Services at the address below.

Head of Corporate Services
London Re-use Network
28 Charles Square
London N1 6HT

You may also ask us to correct or remove information that you think is inaccurate.  You can do this by contacting the Head of Corporate Services.

Security of card payment transactions

We use a third party payment service to process card payment transactions. The organisation that provides this service
fully complies with the Payment Card Industry Data Security Standards. For more information, please use the link below:

Payment Card
Industry Data Security Standards

Cookies

When we provide services, we want to make them easy to use, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you
through, for example:

  • Enabling a service to recognise your device so you do not have to give the same information several times during one task.
  • Recognising that you may already have given a username and password so you do not need to do it for every web page requested.
  • Measuring how many people are using services, so they can be made easier to use and there is enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them using the following link:

Our use of cookies

The table below lists the cookies that we use, their purpose and where to get more information about them.

Cookie Name Purpose More information
Google Analytics _utma_utmb_utmc_utmz These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Session identifier  JSESSIONID This cookie is used to allow the website to remember who you are as you move from page to page whilst browsing the website. This is achieved by assigning a unique ID number to you each time you visit the site. The ID number is anonymous and is not recorded by us – it is only used for the duration of your visit and is destroyed when you close your browser. Examples of how we use this cookie are:

  • Tracking what you have added or removed from your shopping basket
  • Remembering who you are as you work through the registration process

 

To opt out of being tracked by Google Analytics across all websites visit .

Links to other websites

This website contains links to other websites that have their own privacy policies.  We do not accept responsibility or liability for those policies or for the content of any linked website.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 10th July 2013.