Re-use Hotline

The re-use hotline is a simple way to donate household items online or over the phone by calling .
We currently offer a collection service in the following boroughs:

Bexley
City of London
Ealing
Hammersmith & Fulham
Islington
Kensington & Chelsea
Lambeth
Waltham Forest
Wandsworth

Book a collection

You can book a collection online or by calling .

Opening hours: The hotline operates between 9:00 and 5:00pm Monday – Friday. Collection fees will match your council’s bulky waste charges.

Collection times: Collections take place Monday – Friday. You will be allocated a morning or afternoon collection slot and a member of our team will call approximately 30 mins before collection takes place.

Evening collections are available in some areas; please call the hotline to find out if these are available in your borough.

Furniture Collections: Items will be collected from inside your home, if the collection point is above ground floor level, please let us know when booking.

If you live in a block of flats and the collection point is above 1st floor level there must be a working lift large enough to accommodate the items being collected.